We at Gourmet Entrees have taken the utmost care in providing you with a quality product. We also have many years of experience in shipping frozen foods via parcel delivery services and have done everything possible to get your product to you frozen and wholesome.
Unfortunately our experience has shown us, that in spite of our best efforts, things do not always work out. Therefore, we ask that if you have a concern, a complaint, or a request for return/refund, that you please read the following.
The best way to communicate your request is via e-mail. This gives both of us an automatic audit trail. For product and delivery concerns, send your email to firstname.lastname@example.org. For web site functionality concerns, send your email to email@example.com. We are also available via telephone at (616) 502-1678(616) 502-1678(616) 502-1678(616) 502-1678.
Please have the following information available each time you communicate with Gourmet Entrees regarding an order:
Your e-mail address and/or telephone number.
Your invoice number. (From the packing slip.)
The UPS tracking number. (If available.)
Contact us as soon as possible. Long delays in contacting us regarding problems you have with your order will make it more difficult for us to address your concerns. Federal Express will only allow refunds if the request is filed within ten days of the ship date.
Gourmet Entrees guarantees that you will receive your order in a wholesome condition and that you will be satisfied with the products we send you. This is an unconditional, money back guarantee. Nevertheless, we hold the customer responsible for the proper receipt of the shipment. We guarantee all shipments unless the following conditions exist.
- The product shipment arrives within two days, but no one is there to receive the package and the contents thaw. Our delivery service personal are trained to leave orders at their destination without getting a signature, if they deem the area to be safe from stealing. We WILL NOT replace the product or compensate the customer for the loss of the product, if the customer receives the package after the date of delivery and it is thawed.
- The product shipment does not arrive in two days and is thawed due to incorrect address information supplied by the customer. We WILL NOT replace the product or compensate the customer for the loss of product in this case.
- The product shipment is identified as delivered by our delivery service, but the customer claims it was not delivered or lost. We WILL NOT replace the product or compensate the customer for the loss of product in this case.